- Our products are well-packaged to withstand damage during shipping.
However, occasionally items can be damaged in shipping. Damaged items must be reported within 5 business days and by contacting the carrier. If the item is shipped via a freight carrier, damage must be identified with the delivery driver. In all cases, document the damage with the carrier, even if only slight damage is noted on the shipping box. If serious shipping damage is evident, you may reject the shipment with the carrier, documenting the damage with the carrier as the reason for the rejected shipment. The damaged package will be returned to us and we will send you a new one. If you refuse delivery, please notify us so that we can expect the return shipment. If a package is not damaged, do not refuse a shipment. Instead, return procedures must be followed or you may not quailify for a refund.
- Shipping charges are not refundable.
- Extended warranty or product protection plans can not be returned once activated.
- Special order, customized or personalized items are not returnable. Built-in style products are not returnable.
- Mail to StupidLittleGifts.com PO Box 124, Cheyenne, WY 82003-0124Packages shipped by any other method than USPS, require a return to a separate address than the PO Box address above.
In the event you receive a package by a third party or a fullfillment office of StupidLittleGifts.com, an return address
will be provide with your shipment. If you should lose this information please email us with your order number to identify
your return shipping address.
Allow 1-3 weeks for processing. Allow 1-2 billing cycles for credits to appear.
If upon inspection we find that a product is not defective as claimed, all shipping and handling and/or call tag fees in addition to other applicable fees will be deducted from any due credit or refund.
Defective items will be exchanged for a new identical item (if a refurbished item is defective, it will be replaced with another refurbished identical item.) Return shipping will be charged to your account.
Items not meeting the above criteria may be rejected, subject to a 25% restocking fee and repair or replacement costs. Unauthorized or improper returns will be held for 30 days if not rejected. It is the customer's responsibility to request and pay for shipping of items back to the customer that do not qualify for returns.
After holding the item for 30 days, we reserve the right to dispose of the item at our discretion. Absolutely no refunds after 30 days from initial shipment of your order . Unwarranted credit card charge backs and bounced checks will incur a $25 service charge.
SLG.com ~ © 2011 StupidLittleGifts.com